We help insurers, brokers and claims administrators protect claims information and prepare for outages across their distribution and supplier networks.
An urgent claim may pass from a broker to a claims handler, a loss adjuster and a payment provider. If a shared portal goes offline, the policyholder still needs an answer. We work with your claims, IT and risk teams to identify who holds the information, which handovers are time-sensitive and how staff can keep customers informed.
We can help you map which brokers and administrators have access to policy and claims systems, what evidence you need from them and who owns an exception. The result is a prioritised list of supplier risks and decisions.
Third-party risk managementPenetration testing can establish whether one user could see another policyholder’s documents or use an API outside their authorised role. We agree test accounts and boundaries before testing, then give developers findings they can reproduce.
Web application penetration testingA tabletop exercise can follow an urgent claim through a supplier outage. Claims and customer teams agree how they would identify vulnerable policyholders, authorise a workaround and reconcile records once the portal returns.
Compliance and risk managementYOUR NEXT STEP
Tell us which service, system or supplier you’re concerned about. We’ll bring the right people into the conversation.